a huge, curved LED wall shows a space scene with two astronauts

Protect your LED investment: Why a Service Program is essential to maximise its 10+ year potential

Digital signage is more than just a display, it’s a commitment. A dvLED video wall promises a stunning visual experience, custom flexibility, and a remarkable lifespan that can stretch over 11 years. But as with any long-term investment, performance over time doesn’t just happen. It’s the result of careful planning, quality engineering, and ongoing service.

At Sharp/NEC, providing high quality display solutions is at the core of our brand proposition, but our commitment doesn’t stop when the screen powers on. Our tailored Service Programs are designed to protect your investment, extend product longevity, and deliver the full value of your dvLED wall throughout its entire lifecycle.

Miguel Vieira, service portfolio manager at Sharp/NEC, explains how giving care and attention to your dvLED display through regular maintenance can increase your return on investment.

A large wall mounted LED display in a boardroom

dvLED is built to last but maintenance matters

The benefits of dvLED technology are compelling. High brightness, deep contrast, seamless scalability, and up to 100,000 hours of operational life – that’s over 11 years! This is what makes dvLED a standout choice for prestige retail or corporate installations and mission-critical applications across many industries. But even the best technology needs care and attention.

A typical 165-inch dvLED wall may have up to 470 components. Compare that to just 9 in an LCD display. Even with Sharp/NEC’s industry-leading failure rates (as low as 0.25%), the sheer scale of dvLED infrastructure means that component failures are statistically more likely over time.

With a proactive Service Program in place, you’ll avoid the disruption of unplanned downtime, ensure consistent image quality, and keep your system running at peak performance for its full intended lifespan.

Quality + Service = Peace of Mind + Sustainability

Customers choose Sharp/NEC not only for our best-in-class display technology but also for our reputation as a true service partner. Service is not an afterthought, it’s an integral part of every stage of the customer journey, from design and installation to end-of-life recycling.

Our ServicePlus offering provides a tailored suite of support options, including:

Warranty extensions specific to dvLED use cases
On-site servicing and spare parts logistics
Preventive maintenance and calibration
De-/re-installation services for relocations or upgrades

We back our technology with real people, not automated systems. When you call, you’ll speak to someone who knows your product and understands your needs. That’s the Sharp/NEC difference.

LEARN MORE about our dvLED warranty and service offering LEARN MORE about our dvLED enhanced service programs

Sustainable thinking starts with long-term planning

Sustainability is becoming more and more important to our customers. Choosing dvLED already puts you on the right path with its low power usage and long service life. But extending that life is where the real sustainability gains happen.

A man with a suitcase passes a large LED flight information display

Every year that your dvLED wall performs optimally reduces the environmental impact of production, shipping, and installation. Preventing failures through planned servicing avoids unnecessary waste, conserves resources, and aligns with global environmental goals.

At Sharp/NEC, we go further. Our robust all-metal chassis avoids plastic structural parts, reducing environmental risk and increasing fire safety. It’s thoughtful engineering for a longer-lasting, safer display that’s 97.4% recyclable.

LEARN MORE about the benefits of metal over plastic

Why it’s smart to buy service upfront

A huge LED wall in a car showroom shows a mountain scene

Think of it like buying a car. You wouldn’t skip the regular oil changes and then expect your vehicle to run trouble-free for 10 years or more. The same logic applies here.

Purchasing a tailored Service Program at the time of your dvLED installation ensures you’re prepared for the full journey. It locks in expert support, eliminates budgeting surprises, and guarantees that you get the performance, reliability, and longevity that dvLED was designed to deliver.

A large group of colleagues gather in front of a LED wall

Real Service. Real People. Real Peace of Mind.

Sharp/NEC is more than a manufacturer, we’re a long-term partner. Our Service Programs exist because we believe in standing by our products and standing by our customers. If you're making a dvLED investment, we’re here to help you get the most from it, today, tomorrow, and ten years from now.

Talk to us about how a dvLED Service Program can give you peace of mind and ensure you enjoy all the long-life benefits of your investment.